Shipping Policy

suCCess, Brand owned by Agwani Fashions Pvt.Ltd. Provides Free Shipping Of All Its Products Across India.

Successonline.co.in aims to deliver to all and any postal address around the world in a quick safe and inexpensive manner. However, Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code.

Please note: To ensure that no disputes regarding deliveries, kindly make sure that someone is there to receive the package when courier delivery is attempted.

No deliveries are made on Sundays and Public Holidays. Deliveries are generally made during normal working hours of courier companies and these vary from country to country.

Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partners, do not make any pick-ups on those days.

Calculating cost

Shipping cost is not built in each items price. You get the benefit of reduced shipping cost on each additional item. Fair & transparent shipping rates.

Please also note that the shipping rates are weight based. The weight of any product can be found on its detail page. To match the policies of the shipping companies we use, all weights will be rounded up to the next 500 grams. For all purchases over Rs 500, we will deliver the order to your doorstep free of cost. A shipping charge of Rs 50 will be applicable to all orders of Rs 500 or less.

In the event we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/net banking, your bank shall be instructed to refund the amount within 2 working days. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.

 

Transit times

We ship all orders by fastest possible air courier services like USPS, DHL, TNT, SpeedPost etc. and they deliver within 7 days from the date of placing order.

If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.

Please note that all the products will be shipped from India.If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care at:  +91 33 2677 9944  (From 11:00am to 6:00pm IST; Monday - Friday) or mail us @ care@successonline.co.in, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

 

Shipment and tracking details

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier company’s website details along with expected date of delivery. You may also check the same on our order status page.

Tracking numbers for orders shipped might take maximum 36 business hours to become active on the courier websites.

Address change requests

Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may send your alteration request admin@successonline.co.in and the needful will be done.

Multiple address order

Currently this option is not available. However, if you want to send the product to different addresses, you can place separate Orders.

Incorrect or incomplete address

Please note: Some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees & not Success. Please make sure your shipping address is correct.

In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment. 

Time to Ship

For each item we have mentioned time to ship along with the item image. These are indicative & approx. values only and items can be shipped earlier or later also on case to case basis depending on availability of item and other factors.

It is advisable to email us with the item codes to get more accurate time to ship estimate.

In most cases, your order will be processed within 36-48 hours of your placing it. You can expect to receive your order, on average, within 7 -10 business days of placing the order.We are committed to delivering your order accurately, in good condition, and always on time.Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

 

What if any Delays

Time to ship mentioned on our website against each items are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.

However benefits such as some store credit to be used for future orders, free gift etc. can be allowed on case to case basis.

If, for any reason, there is going to be a delay in shipping because an item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail

However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.In the unlikely event if we are unable to ship your order completely within 7 working days of the order, subject to the reasons not in our hands, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment

VAT & Custom Duties

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.

International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur; as policies vary greatly from nation to nation. They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.

Billing Address and Shipping Address.

Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.Currently we do not deliver to locations outside India.

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